Privacy Policy

Last Updated: May 1, 2024

At Cloud Bench Studio ("we," "us," or "our"), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website cloudbenchstudio.com (the "Website") or use our services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Website or use our services.

1. Information We Collect

We may collect several types of information from and about users of our Website, including:

1.1. Personal Information

Personal information is data that can be used to identify you personally. We may collect the following personal information:

• Contact information (such as name, email address, phone number, and mailing address)
• Account login credentials (if you create an account)
• Payment information (when you purchase services or products)
• Information provided when you contact us or submit inquiries
• Information provided when booking appointments or consultations
• Information you provide in public forums on our Website
• Information provided when participating in surveys, contests, or promotions

1.2. Non-Personal Information

We may also collect non-personal information about you, which does not directly identify you but may include:

• Technical information, including browser type and version, time zone setting, operating system, and platform
• Usage data about how you use our Website, services, and products
• IP address
• Device information
• Cookies and similar tracking technologies (see our Cookie Policy section)

2. How We Collect Information

We collect information from you when you:

• Register on our Website
• Subscribe to our newsletter
• Make a purchase or booking
• Fill out a form
• Participate in surveys, contests, or promotions
• Submit comments, reviews, or posts to any of our social media platforms
• Contact us directly
• Use or view our Website via your browser's cookies

3. How We Use Your Information

We may use the information we collect for various purposes, including:

3.1. Provide and Manage Services

• Process transactions and send related information, including confirmations and invoices
• Provide customer service and respond to requests, inquiries, and feedback
• Manage your account and provide you with customer support
• Facilitate the booking of appointments or services

3.2. Improve Our Website and Services

• Improve the content and functionality of our Website
• Better understand our users' preferences and optimize user experience
• Develop new products, services, features, and functionality
• Monitor and analyze usage and trends to improve your experience

3.3. Marketing and Communication

• Send promotional materials and information about our services, products, special offers, and events
• Communicate with you about your account or transactions
• Send notifications regarding changes to our services or policies

3.4. Legal and Security Purposes

• Detect, prevent, and address technical issues, security breaches, and fraudulent activities
• Comply with legal obligations and resolve disputes
• Enforce our terms of service and other policies

4. Cookie Policy

Our Website uses cookies and similar tracking technologies to track activity on our Website and hold certain information.

Cookies are small data files placed on your device. We use both session cookies (which expire when you close your browser) and persistent cookies (which stay on your device until you delete them or they expire).

4.1. Types of Cookies We Use

• Essential Cookies: These cookies are necessary for the Website to function properly and cannot be disabled in our systems.
• Analytical/Performance Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our Website.
• Functionality Cookies: These cookies enable the Website to provide enhanced functionality and personalization.
• Targeting/Advertising Cookies: These cookies may be set through our Website by our advertising partners to build a profile of your interests and show you relevant advertisements on other websites.

4.2. Third-Party Cookies

We may also use third-party cookies from services such as:

• Google Analytics (for website analytics)
• Facebook Pixel (for marketing and analytics)
• Other advertising and social media platforms

4.3. Managing Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this Website may become inaccessible or not function properly.

5. Data Sharing and Disclosure

We may share your information in the following circumstances:

5.1. Service Providers

We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to perform those services.

5.2. Business Transfers

If we are involved in a merger, acquisition, financing, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

5.3. Legal Requirements

We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, judicial proceedings, court orders, or legal processes.

5.4. Protection of Rights

We may disclose your information to protect our rights, privacy, safety, or property, and that of our customers or others.

5.5. With Your Consent

We may share your information with your consent or at your direction.

6. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, or as required to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

7. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure.

8. Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access your personal information
• The right to rectify or update inaccurate or incomplete personal information
• The right to delete your personal information
• The right to restrict the processing of your personal information
• The right to object to the processing of your personal information
• The right to data portability
• The right to withdraw consent

If you wish to exercise any of these rights, please contact us using the contact information provided below.

9. Children's Privacy

Our Website is not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country. We will take appropriate measures to protect your personal information in accordance with this Privacy Policy.

11. Third-Party Links

Our Website may contain links to third-party websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this page. You are advised to review this Privacy Policy periodically for any changes.